These Terms and Conditions govern your use of the Memory Card website and services. By accessing or using our website you agree to comply with these terms. If you do not agree with these terms you should not use the service.

About Memory Card

---

Memory Card provides a service allowing users to purchase and schedule greeting cards in advance for occasions such as birthdays, anniversaries and other events. Users may either choose a card themselves or allow Memory Card to automatically select a suitable card closer to the delivery date.

Account Registration

---

• You may be required to create an account to use certain features.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately if you suspect unauthorised use of your account.
• We reserve the right to suspend or restrict accounts that misuse the service.

Scheduling Greeting Cards

---

• Users may schedule greeting cards for delivery on future dates.
• Users are responsible for ensuring recipient names, addresses and other delivery details are accurate.
• Orders may be modified or cancelled prior to dispatch through the Orders section of the user dashboard.
• Where automatic card selection is chosen, Memory Card will select an appropriate card before dispatch.

Delivery Date Disclaimer

---

We aim to dispatch cards in time to meet your selected delivery date. However, delivery services are operated by third parties and therefore we cannot guarantee exact delivery dates or times. Memory Card shall not be liable for delays caused by postal services or circumstances outside our control.

Message Content Responsibility

---

Where users add personal messages to greeting cards, the user is solely responsible for the content of that message. Memory Card does not routinely review or moderate personal messages before dispatch and accepts no responsibility for the wording or content included in personalised messages.

Card Design Substitution

---

Where the automatic card selection option is used, Memory Card will choose a card design considered suitable for the occasion. In rare circumstances where a selected or scheduled card becomes unavailable, we reserve the right to substitute it with a similar design of equal or greater value.

Cancellation and Returns

---

• To cancel an order, notify us within 14 days of receiving the item.
• Orders that have not yet been dispatched may also be cancelled by visiting the Orders section of your dashboard.
• Only non-personalised items may be returned.
• Returned items must remain in their original condition.

Refunds

---

• Refunds are issued within 14 days of receiving returned items.
• Bank processing may require an additional 2 to 14 days.
• Deductions may apply where items show excessive handling beyond what is necessary to inspect them.

Delivery Issues

---

• Memory Card is not responsible for delays caused by postal services or other third-party delivery providers.
• If incorrect or incomplete address information is supplied, additional delivery charges may apply.

Non-Delivery, Damaged or Incorrect Orders

---

• If your order has not arrived within 5 working days of dispatch, please contact us at support@memory-card.co.uk.
• Where appropriate, we may offer a replacement or refund if notified within 30 days of the expected delivery date.
• If an item arrives damaged or incorrect, photographic evidence may be requested to support your claim.

User Reviews

---

Customers may leave reviews on products purchased through Memory Card.

To maintain authenticity and trust, reviews may be displayed alongside the reviewer’s first name and the initial of their surname, for example Emily R.

By submitting a review you consent to Memory Card displaying your first name and last name initial with the review. If you prefer not to have your name displayed, you may request anonymisation or removal by contacting us at support@memory-card.co.uk.

Content Ownership

---

All greeting card designs, artwork, illustrations, branding and written content displayed on Memory Card are owned by Memory Card or licensed to us. Users are not permitted to upload, submit or publish their own greeting card designs, artwork or other creative content through the platform.

Data Protection and GDPR

---

Memory Card processes personal data in accordance with UK GDPR and our Privacy Policy.

• We process user data for the purpose of providing our greeting card scheduling service.
• Users may store recipient names, addresses and contact details to facilitate delivery and scheduling.
• By adding contact information, you confirm that you have permission to provide that personal information to us for these purposes.
• Personal data is processed under legitimate interest, consent or contractual necessity where appropriate.
• Personal data is stored securely and protected using encryption and other appropriate technical and organisational measures where applicable.

Under UK GDPR you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to certain types of processing
• Request restriction of processing in certain circumstances

Where deletion is requested, we will remove or anonymise personal data where reasonably possible. In some circumstances, complete deletion may not be technically possible without affecting database integrity, security, fraud prevention measures, or legal record-keeping requirements. In such cases, the relevant data may instead be securely retained in an inactive or restricted state and will no longer be actively used except where required for legitimate operational or legal purposes.

Requests relating to personal data may be sent to support@memory-card.co.uk.

Marketing Communications

---

• You may opt in to receive marketing communications from Memory Card.
• You may opt out of marketing communications at any time by updating the appropriate preference in your user account or by using the unsubscribe link provided in marketing emails.

Liability

---

Memory Card will provide services with reasonable care and skill but shall not be liable for indirect or unforeseeable losses arising from use of the website or services.

Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful under UK law.

Changes to Terms

---

We reserve the right to update these terms from time to time. Updated terms will be published on this page and, where appropriate, notified to users by email or by notice on the website.

Governing Law

---

These terms are governed by the laws of England and Wales and any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Contact

---

If you have any questions regarding these terms, please contact support@memory-card.co.uk.